Am I able to change my existing reservation?

Yes, you can modify your booking after it has been made. You can change games and times, or add players. You can even cancel your booking up to 24 hours before its start time.

To get to your account simply go through the “Manage Your Bookings” link at the bottom of your confirmation email, or you can go to the Manage Your Booking link on our website to review your booking. If you have not received a confirmation email, you may have entered your email incorrectly, so email us with your date and time and we will fix it.

You can also change your reservation by Calling or Emailing us.

There are typically no refunds or rescheduling at all within 24 hours – unless something extreme or unexpected comes up out of your control. Please contact Escape Room Alexandria and we may be able to reschedule you or issue an internal account credit for a future booking.